SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of solsticia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of solsticia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of solsticia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of solsticia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I received this promptly and used it the same evening - as I was needing a trim. I found it immediately helpful, even though it will take a few "usings" before I become proficient with stable holding and simultaneous shaving. I was pleased, however, from the get-go. It helped me do a nice job. I was especially pleased with the curve and the under-neck lines. This little thing works. I read reviews on several similar beard shaping tools and settled on this one mostly because of this particular tool received good reviews AND because it was clear/transparent. I found this feature helpful upon trial. I would recommend this tool.
There were times where I was struggling to get my beard to be symmetrical on both sides....granted it only bothered me as no one ever really looks that hard, but with this tool, you simply line up where you want it and go to town, whether it's with electrical clippers, shaving or waxing...this tool does not differentiate and makes you look good, I have never been prouder of looking in the mirror and seeing that both sides are even......
This is a great tool and works exactly as expected, if you are like me, you would get lined up at the Barber and then try and follow the Barber Lines for the next two weeks....invariably, I would not be able to follow the Barber's tape and would end up having to go to the Barber more often or go to the Barber and look good for two to three days and then it would start to grow out and I was getting razor bump attacks due to the shaving inconsistency.
Now, my barber has said he will actually use the tool to tape my beard, so I can follow the lines with a straight razor. it is light, portable and extremely well designed.
I was talking with my wife while she was outlining her eyebrows and she was telling me how they actually have tools for doing that to speed up the time. I told her they need something like that for me to shape my beard not realizing that there is really something out there. The beard shaper comb is exactly what I was looking for and it delivered. For a reasonable price I have many flexible options from curve to a straight cheek lime or goatee line helps on my neck line and sideburns and back of the beard. I wish I would’ve came up with this idea and went on Shark Tank. I even got a little bonus with my beard shaper cone. Thank you beard shaper very smart and unique and classy way to shape my beard
I love this beard shaping Gadget! It makes it so much easier to get that crisp, straight, line of perfection that you want on your beard. It is so inexpensive unlike other similar beard gadgets. This one is perfect.
I recently started my beard over. My biggest trimming problem was the cheek line. I want a full beard but I tended to go too low on the cheek line on one side or the other. Once you go too low on one side you have to balance out the other. This time around I bought the Beard Shaping Comb. I find it easy to use and I am getting the line I want. I think it is especially useful because my beard is now gray and white and that cheek line can be hard to see. I'd recommend this. It is an inexpensive solution to what was for me, a major problem. The customer is service is also fantastic. it.
Well protected during shipping. Strong plastic! Looks and feels amazing! Great product and great value for money! The store is very kind!
Don't spend a ton of money for a similar item. This one right here does everything that you will need it to.
looks like it will hold up to normal use for a long time.
pretty handy for shaping, I see this a something more good for teens/young adults who are new to shaving and don't want an ugly bread line. For people who can shave well, you can probably save the money.
Customer care is awesome as well! Took the time to make sure I received my product and that I enjoyed it as well. Made sure I was happy with my investment!
Since receiving this product, I have been able to shape my beard more efficiently and quickly!
I really enjoy the product
This was a gift for my husband. We just received it yesterday. He likes the idea of the beard shaper but, has not used it yet. It seems to be a well made product; I hope it deems useful for future trimmings. I believe the website contains more information on how to use this shaper as well.
I don't find it very difficult to position on my face and I like how precise the line ups are that you get with it.
Very basic. If you just want a simple mechanism to help with getting a straight line around your neck, it'll do
I have a thick beard so trying to get an even trim on both sides is always a challenge. This little tool is great for that!
I didn't expect much. So I'm not disappointed. A template for shaving edges and curves is nice.
I actually like this product a lot... it really helps with the effort of shaping your beard or making straight lines!
This works exactly the way I had hoped.
I bought this for my boyfriend as a last minute stocking stuffer for Christmas and he loved it.
Used it one time so far. Does include an instruction sheet that was helpful.
Want your beard to look sharp? Tired of being mismatched? This beard trimming tool is perfect to help keep everything looking sharp and lined up. Easy to use and does a great job of keeping your beard neat and tidy.
This is a great little tool. The packaging was nice and it's made from a durable plastic.
Takes some time to master. Makes crisp lines so make sure you measure correctly or you'll be able to tell if they are uneven. Also, I'm not too big on the super defined lines (sharp), I usually fade it for a more natural look. I use it less frequently for that reason. Good product.
Well protected during shipping. Strong plastic! Looks and feels amazing! Great product and great value for money! The seller is very kind!
This is amazing product for all this with untamable beards. It allows you to shape it up with a nice line like a pro, stay out of the barbers chair so frequently. Definitely will recommend this to my friends & family.
I love it works perfectly for me. helps me save 5 bucks at the barber shop :) you just need to get used to it.
I purchased the beard shaper as a birthday gift for my boyfriend. He used it for the first time last night. It made shaping his beard easier and quicker than hand shaping.
Owned 3 months. Used 15 times. This is a handy little tool too keep your facial hair lines neat and crisp. It works well and has a multitude of functions.
This is an effective beard styling tool. It has the correct contours for trimming the neck, checks and jaw line. It is also a sexy black color.
Great just for beginners or to make sure your lines are straight.
Nice idea on paper. A bit tricky to use but you can get used to it quickly. Outlining is easy but it's kind of hard to shape your beard/goatee
Works great on jawline, not nearly as well on neckline. But still something I'm glad I purchased.
I really find this gadget quite useful. I mostly use it to shape the curve on my cheeks as it leaves a nice round crisp curve. I however give it a four star rating because I find it harder to shave and shape other areas of my beard (neck and sides) with it than I do without it.
Everything is fine, to the store Thank you and good luck, good goods at a good price
Bought this for my husband so he may easily maintain his beard without worrying symmetry. This is well made and the design is simple but ingenious. The reason why I only give it a 4 star is because I find it overpriced.
Item arrived on time. Well packed, no damage, fit's the store's description. I highly recommend the item and the seller.
Can be a little complicated to get accustomed to. I lived in the Middle East for a number of years and learned to love the very trimmed and precise beard lines. This certainly does this trick. Maybe it would function better if I had a longer beard, but it has served its purpose and helps make sure I am trimming the lines correctly on both sides of my face. I recommend the product, but definitely read the info on how to use it best.