SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of solsticia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of solsticia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of solsticia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of solsticia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I've been into watches for a long time now and whenever I don't have one on it feels almost weird to me. I'm going to college for the first time and right before moving in the day my old watch broke, I needed a new one fast. This watch caught my eye due to its appearance and price tag, but unfortunately low price and gorgeous looks can often mean lower quality. I decided to give it a go and I can tell you it is truly an amazing watch. Everything looks stunning and it feels very smooth. I would highly recommend this watch to anyone who is looking for something stylish without breaking the bank.
This is a great watch for the price. It is very nice looking, and keeps time extremely well. The leather band is nice quality, and feels much better than some metal bands that I’ve had. I bought this as a “beater” watch for everyday use at work, and although it does have a small scratch on the face from me being reckless and hitting the desk, it held up very well. The only real con I have, is that the second hand never actually lines up with the lines on the face exactly, but this is a cheap watch, so as long as you don't expect high dollar watch details, you will be very pleased like I am with the watch.
I have acquired quite a diverse collection of watches as I appreciate their beauty in addition to their function. I have elaborate costly watches with well known designer names and I have unknown inexpensive watches whose design appeals to me. I ADORE this piece not only for its size but for its simplicity and beauty. I am thrilled with its magnificence and will enjoy it for many years to come. That it receives compliments is due to its size as it is an attention getter particularly on my petite frame but that is only part of what gives me such joy. It is thin, graceful and elegant, as well. I am delighted and its affordability is an additional surprise. I could not be more enthusiastic about this selection.
The watch is keeping great time, and the face is clear and easy to read. For the price, the watch retains a more expensive look and feel. The leather band is softer on the inside, making wearing it more comfortable. The watch has a good weight to it and feels solid in your hand, not hollow like other watches in this price range. I've already gotten a few compliments on it, and have had a couple of people think it was a very pricey watch. Highly recommend this watch if you want something with a classic, minimalist, even expensive look without the hefty price tag.
Honest review. This watch is great for the price, the only negative thing I have to say is that the face is not actually white but more of a light silver. Another thing to pay attention to is the length of the strap, I have a small wrist so it’s not a problem for me but if you have a thick wrist pay attention to the length. The watch is comfortable to wear however the strap takes some time to break in, it’s very stiff at first, not soft. Again for the price this watch is a great deal I recommend it, it doesn’t look cheap.
I really like this watch. It is stylish, lightweight and versatile. This wrist watch is a style hack for any man who is looking to upgrade their style game. It draws attention and makes you look more stylish and someone who values time. You can wear this watch with pretty much any outfit, in my opinion. I have been wearing it for over three weeks now and it works perfectly fine. I'd recommend this watch.
I love the look of this minimalist style watch, it makes for a great gift and honestly goes well with so many outfits. I got this as a gift for my dad but I also previously got an identical one for myself a few months ago. I wear it casually but it fits right in place with a suit as well. The band is very soft and flexible right out of the box, there's no break in required like some of the other high quality leather ones. However, it still gives off a look of quality leather.
I absolutely love the design of this watch and it holds up to the sweat and beating I put it through. I love that nothing about the product or its packaging seems cheap, but it’s so reasonably priced. A++
First impression, awesome. Looks great, keeps accurate time, and fits quite nicely out of the box. I have smaller wrists and have 3 additional slots on the leather strap.
Value for money, very stylish, and amazingly light. So far so good. Product arrived on time and the packaging was good.
I love it. It is a nice minimalist watch for those of us that like things simple but elegant. It's a great everyday watch so far.
Such a nice watch, the style is very simple and suits boys. It is fashionable. Got it for my boyfriend and he loved it
I wear this watch every day. The value for money is excellent. I'd recommend this watch to anyone.